Once an Order has been made & processed, it leaves our warehouse that exact same day! Dispatch time is 12PM-2PM everyday.
When will my item ship?
Once your order has successfully been processed, you will receive an order confirmation email shortly after. This will contain shipping times for each item in your order.
Shipping times may vary depending on the product(s) you have ordered and the shipping time-frame advertised on the product listing. While we can't expedite an order once placed, rest assured that we are working hard to get your order to you as soon as possible. Standard or Economy shipping will be offered when you add the item to your cart if it is available. Once your order is shipped, you will receive an email notification.
The shipping times listed on our website are provided as a general guideline.
While we recommend allowing the maximum time frame to receive delivery of your order.
Don't be surprised if it arrives ahead of schedule!
|Deliveries within Australia||Estimated Delivery Time|
|Melbourne, Sydney and Adelaide||3-7 Business Days|
|Brisbane, Canberra, Geelong and Newcastle||3-5 Business Days|
|Perth, Hobart and Darwin||5-8 Business Days|
|Non-Metro areas in VIC, NSW and SA||3-7 Business Days|
|Non-Metro areas in WA, TAS and QLD||4-10 Business Days|
|Far North WA, Far North QLD and NT||3-7 Business Days|
|Deliveries within Philippines||Estimated Delivery Time|
|Metro Manila (Zoom Courier)||1-5 Business Days|
|*NEW Metro Manila (Grab Delivery)||Same Day Delivery|
|Provincial (Zoom Courier)||3-10 Business Days|
|Deliveries to Country from Australia||Estimated Delivery Time|
|Papa New Guinea||11 Business Days|
|Indonesia||6-8 Business Days|
|Vietnam||6-8 Business Days|
|Cambodia||6-8 Business Days|
|Malaysia||8 Business Days|
|Brunei Darussalam||6-8 Business Days|
|Thailand||8 Business Days|
|Myanmar||6-8 Business Days|
|India||10 Business Days|
|Sri Lanka||8 Business Days|
|Taiwan||8 Business Days|
|China||8 Business Days|
|Hong Kong||7 Business Days|
|Singapore||6 Business Days|
|Japan||7 Business Days|
|South Korea||8 Business Days|
*All shipping times exclude clearance/customs delays.
TAXES, DUTIES AND/OR VAT
There may be Taxes, Duties and/or VAT applied by customs towards your order when, or after delivery is made. These charges are not inclusive of the original shipping charge, and are unable to be paid for, or reimbursed by uSmilePro. If you are unsure of the charges and whether you will be affected, please contact your local customs office.
Orders may end up being returned for various reasons including: non-payment of Duty & VAT, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will need to email firstname.lastname@example.org to arrange redelivery and will also have to pay for all postage costs.
uSmilePro will help as much as possible to trace a missing parcel, however if untracked standard shipping is selected, it is the customer’s responsibility to follow up with the carrier.