We've compiled a comprehensive list of common questions or concerns. Please check here prior to contacting us. Any questions or concerns you might have could be listed below. Thank You.
SOME COMMON QUESTIONS:
WHAT COMES IN THE KIT?
Our Teeth Whitening Kit is perfect if you’re starting out with uSmilePro as it includes everything you need to get started with your applications. Your kit will include: 1 x LED light & mouth tray, 3x gels, a manual, and a shade guide to monitor your progress! Try it out today!
HOW MANY TIMES DO I HAVE TO USE THE KIT TO GET RESULTS?
The kit will give you 6-9 applications (2-3 applications per syringe). We recommend applying every day (consecutively) for the first 6-9 applications, then follow on with our Gel Refills and do 1-2 applications weekly to maintain your results.
HOW MUCH GEL DO I USE?
We recommend using 1/6 of the syringe on the top and 1/6 on the bottom of the mouth tray (1/3 total). If you do find this is too much just reduce the amount of gel slightly until you feel comfortable with your applications.
WHAT ARE THE INGREDIENTS?
Carbamide Peroxide, Glycerol, Propylene Glycol, Purified Deionized Water, Ethylene Diamine Tetraacetic Acid, Carbomer, Poly Vinylpyrrolidone. We've tried and tested and this combination provides the best results with the least sensitivity.
CAN I SHARE MY KIT WITH A FRIEND OR PARTNER?
For hygiene reasons we recommend keeping your uSmilePro LED light & mouth tray all to yourself. You can of course share the gels, however, for maximum results it’s best to use the full course as directed.
CAN I USE THE KIT WITH BRACES?
We recommend waiting until your braces are removed before starting out with our Teeth Whitening Kit.
WHAT AGE DO I NEED TO BE TO USE THE KIT?
Our kit is recommended for ages 12 years and up. If you are under the age of 18 we recommend getting parental consent before purchasing any uSmilePro products.
CAN IT WHITEN MY VENEERS?
Unfortunately, our formula only removes stains and whitens natural teeth.
DOES IT WORK ON CROOKED TEETH?
Yes! Our teeth whitening kit is still suitable for teeth of all shapes and sizes. We just recommend applying a small portion of gel directly to the teeth as well as the mouth tray before application. The mouth tray is made from a soft flexible rubber that fits comfortably to the shape of your mouth and teeth.
CAN I USE USMILEPRO IF PREGNANT OR BREASTFEEDING?
Please consult your Doctor prior regarding any health concerns you may have.
PAYMENT AND ORDER QUESTIONS:
WHAT COMES IN THE KIT?
Our Teeth Whitening Kit is perfect if you’re starting out with uSmilePro as it includes everything you need to get started with your applications. Your kit will include: 1 x LED light & mouth tray, 3x gels, a manual, and a shade guide to monitor your progress! Try it today!
WHERE IS MY ORDER?
As stated on our website orders are delivered on working days which excludes weekends. You can see all of our delivery times here. If your order still hasn't arrived within the timeframe please wait a few days before contacting us - as it could just be held up in the post.
WHY HAVE I BEEN OVERCHARGED?
Don't worry! We are a Australian company so all prices are shown in AUD ($). Your bank or card will charge you in your local currency so it may seem like it's more expensive than it actually is.
WHERE DO I ENTER MY DISCOUNT CODE?
Simply enter your discount code after entering your payment details at the final stage of checkout.
Don't hesitate to contact us if you require additional information.